Pricing & Cancellation Policy

• Grooming: Twenty Dollars ($20.00) per pup for failure to show for appointment or same-day cancellations

What is your boarding cancellation policy?

• A deposit equal to one (1) day of boarding charges per pup is due to hold a boarding reservation (“Deposit”). Deposits are refundable provided the reservation is canceled at least seventy-two (72) hours prior to check-in.
• For Holiday stays, we require a 5 day notice to get a full refund for VIP and Kennel Suites and less than that you forfeit your deposit. Early pickups will be a 50% credit to file.

What if I don’t show up for daycare without canceling?

Currently, we do not charge a cancellation fee however for habitual offenders we may require a deposit for future reservations.

Do you offer discounts?

Daycare packages are eligible for a 10% off Veteran Discounts. 

Can your family share a daycare package with multiple dogs?

Yes, we are now offering ability to share a purchased daycare package with multiple family dogs. 

Do you have a peak season/holiday pricing?

Thanksgiving, Christmas, New Years, Easter, Memorial Day, 4th of July, Labor Day for the entire stay $5/night Holiday Peak Season Fee

When is payment due?

Drop off for Boarding, payment taken for boarding nights. Daycare fees and departure grooms are paid at pickup.

What are your late fees?

Dogs not picked up by 6:30 pm will be set up for a night of lodging and appropriate charges will be applied to the account.

How long do credits on file last?

If you have a credit on file with us, those monies are valid for one year period of time from date issued.

Do you have a deposit for Boarding?

Credit card Deposits are required for all new clients or you may drop off a refundable cash deposit of $70 to secure your reservation. We have a 48 hour cancel/no- show policy. If you do not cancel within 48 hrs of your appointment and do not show up a $70 charge will be applied to your card for the lost use of space.

Do you have a minimum stay for Holiday Boarding?

We require a 3 nights/4 days for bookings over Thanksgiving, Christmas and Spring Break.

What if I get back in town early and pick up earlier than my boarding reservation?

If you pick up your dog a day or more earlier than your boarding reservation you will be given a 50% credit on file for those monies charged. If you pick up early on Holiday weeks or during peak season November 1 – January 1 or on Major Holiday stays, there will be no refunds issued during that time.

Can my dogs share a kennel?

Yes, if they can eat together without conflict. If they must be separated to be fed then they must be boarded in separate kennels. 2^nd Dog Discount provided to pups who share a kennel.