Hours of Operation

What are your hours?

Drop off and Pick up: Monday – Friday 7:00 am – 6:00 pm
Saturday – 9:00 am – 4:00 pm
Pickup/Dropoff Boarding Only, Grooming 9-4, Lobby Hours 12-6pm

*Lobby and Daycare are Closed on the following Holidays:
Christmas, New Years, Easter and Thanksgiving day. Staff will be taking care of the boarding dogs that are already checked in with us.

**Holiday Hours 9-4 pm Memorial Day, 4th July, Labor Day,

Vaccine and Neuter/Spay Policy

What are your vaccination requirements?

All pups are required to be up to date on Rabies, Distemper and Bordetella vaccinations. Bordetella vaccinations if lapsed or new are ideally administered 2 weeks ahead of the stay with us but are required at least 48 hours prior to their stay. Additionally, we highly recommend the K9Flu Vaccine annually.

For dogs: Bordetella, Rabies, DHLPP (Distemper 5 in 1), current on flea & heartworm preventative. Strongly encourage annual fecal testing as well as

What are your age requirements?

To participate in open open play daycare, dogs must be spayed or neutered over the age of 8 months old. All human friendly dogs over the age of 8 months can participate in Day School or board in a Private Boarding Suite as availability permits.

Can my dog still get sick although current on all vaccines?

Yes. All our clients must be current on all vaccines. However, there are many strands of viruses out there and some dogs may have a weaker immune system than others. We keep our facility extremely sanitary but we are a daycare and just like kids going to daycare, they can sometimes catch a bug and get sick. We discourage any dogs with any symptoms from coming into our facility.

Getting Started 

What is your application process?

1)     Fill out new client online application (link to application is on the home page of this site).

2)     Setup evaluation of dog(s) with our Canine Behavior Counselor prior to pet(s) first stay. Please call us to schedule the appointment.

3)     Once your dog passes our evaluation, your dog is eligible to stay for the remainder of the day as part of their evaluation fee of $25.00. A credit card will be kept on file in the secure system for all charges on your account.

Crate/Kennel Trained Requirement

We will crate/kennel dogs during periods of rest or briefly during new client evaluations. Boarding dogs will also be in a kennel overnight for bedtime.

Have you ever turned down any dogs before? If so, for what reasons?

We turn down only those that are overly aggressive, not current on vaccinations, those recently ill who may be carriers.

Daycare

Can I bring lunch for my dog’s daycare visit?

We are restricting daycare lunches to puppies aged 6 months or younger

Do you accept any e-Training Collars in the room?

No, we do not allow for any e-Training Collars in our facility as our staff is not trained to use them for your pup.

 
 

Boarding

What should I bring for my dog(s) during their boarding stay?

Bring your dog’s food (pre-bagged meals are strongly encouraged) and any medications for your pet’s stay. Please leave all food bowls at home unless your pet uses a special bowl such as a slow-feeder.
We have plenty of toys, beds and blankets. It is not necessary to bring these, but if you wish you may bring one toy and a blanket for your pet. We do wash all bedding every day. If you bring a blanket/bed for your pup it must be able to fit in a standard size washing machine and be easily cleaned.

Please keep all rawhides at home, they are a significant choking hazard.

What is my Dog’s Schedule for the day?

5:00 to 6:00AM -Our staff is with the pups between 5-6AM to let the pups out to go potty on the porch. They take up their belongings, sort for laundry services and store away personal items. 

6:00AM – 6:30AM – Breakfast

6:30AM – 7:00AM – Breakfast bowls taken up

7:00AM – 3:00PM – Open Daycare play (pups are taken outside to the porch periodically throughout the day unless poor weather conditions do not permit)

3:00PM – 5:00PM – Cleaning Procedures of the facility

5:00PM – 6:00PM – Dogs are fed Dinner

8:00PM – Dogs are let out for the final time for the evening before bed.

Do you have a deposit for Boarding?

A deposit equal to one (1) day of boarding charges per pup is due to hold a boarding reservation (“Deposit”). Deposits are refundable provided the reservation is canceled at least seventy-two (72) hours prior to check-in.

Do you have a minimum stay for Holiday Boarding?

We require a 3 nights/4 days for bookings over Thanksgiving, Christmas and Spring Break.

What if I get back in town early and pick up earlier than my boarding reservation?

If you pick up your dog a day or more earlier than your boarding reservation you will be given a 50% credit on file for those monies charged. If you pick up early on Holiday weeks or during peak season November 1 – January 1 or on Major Holiday stays, there will be no refunds issued during that time.

Do you provide dog toys? Can we bring our own toys and other personal belongings?

We allow for 1 toy per dog and a washable blanket. If you reserve a VIP Suite or a Kennel Suite, you can bring your own bed.

Crate/Kennel Trained Requirement

We will crate/kennel dogs during periods of rest or briefly during new client evaluations. Boarding dogs will also be in a kennel overnight for bedtime.

When is payment due?

Drop off for Boarding, payment taken for boarding nights. Daycare fees and departure grooms are paid at pickup.

Day School

A Pup’s Valley’s newest service addition is Day School. This is a perfect solution for pups that do not do well in large play groups due to social anxiety or just not enjoying group play. This is also a good solution for pups that have aged out of daycare due to spay/neuter policy. Note female pups in heat will not be permitted to attend Day School during that time.

We will follow the PET Play Exercise Thinking philosophy. Pups are worked with individually or in small groups based on the pup’s needs to do PET activities with periods of rest in between. Examples of activities are Frisbee or ball play on the porch, small group play if eligible, Treadmill time, Enrichment activities such as Lick Matts, Puzzles, Barkworks, working on and refining basic commands. We plan to introduce a trick of the month as well. 

Day School hours are 9AM to 3PM but drop-off is 7AM – 9AM and pickup can be anytime before 6PM.

Emergency

Where is the nearest vet? Do you have a vet on call?

Many Veterinarians are within a couple of miles and we have a good relationship with them. We partner with Vets to Pets for mobile service and Summit Veterinary for Emergency Services. 

What do you do in case of an emergency?

In an emergency, owners are notified immediately. If required, Veterinary services are sought and our management team will take your pup to the nearest vet with the availability to manage the issue.

Pricing & Cancellation Policy

We accept cash and all major credit cards forms of payment.  All credit card transactions are subject to the 3.55%  Checks are accepted for daycare packages and boarding stays.

What is your boarding cancellation policy?

• A deposit equal to one (1) day of boarding charges per pup is due to hold a boarding reservation (“Deposit”). Deposits are refundable provided the reservation is canceled at least seventy-two (72) hours prior to check-in.
• For Holiday stays, we require a 5 day notice to get a full refund for VIP and Kennel Suites and less than that you forfeit your deposit. Early pickups will be a 50% credit to file.

What if I don’t show up for daycare without canceling?

Currently, we do not charge a cancellation fee however for habitual offenders we may require a deposit for future reservations.

What if I don't show up for a grooming appointment?

Twenty Dollars ($20.00) per pup for failure to show for appointment or same-day cancellations

Do you offer discounts?

Daycare packages are eligible for a 10% off Veteran Discounts. 

Can your family share a daycare package with multiple dogs?

Yes, we are now offering ability to share a purchased daycare package with multiple family dogs. 

Do you have a peak season/holiday pricing?

Thanksgiving, Christmas, New Years, Easter, Memorial Day, 4th of July, Labor Day for the entire stay $5/night Holiday Peak Season Fee

When is payment due?

Drop off for Boarding, payment taken for boarding nights. Daycare fees and departure grooms are paid at pickup.

What are your late fees?

Dogs not picked up by 6:30 pm will be set up for a night of lodging and appropriate charges will be applied to the account.

How long do credits on file last?

If you have a credit on file with us, those monies are valid for one year period of time from date issued.

Do you have a deposit for Boarding?

Credit card Deposits are required for all new clients or you may drop off a refundable cash deposit of $70 to secure your reservation. We have a 48 hour cancel/no- show policy. If you do not cancel within 48 hrs of your appointment and do not show up a $70 charge will be applied to your card for the lost use of space.

Do you have a minimum stay for Holiday Boarding?

We require a 3 nights/4 days for bookings over Thanksgiving, Christmas and Spring Break.

What if I get back in town early and pick up earlier than my boarding reservation?

If you pick up your dog a day or more earlier than your boarding reservation you will be given a 50% credit on file for those monies charged. If you pick up early on Holiday weeks or during peak season November 1 – January 1 or on Major Holiday stays, there will be no refunds issued during that time.

Can my dogs share a kennel?

Yes, if they can eat together without conflict. If they must be separated to be fed then they must be boarded in separate kennels. 2^nd Dog Discount provided to pups who share a kennel.

Grooming

Do you provide grooming service?

We offer full service grooming. Just need a bath and nails? We can do that too. We also have a self-service wash available in our facility. Nail Trims can typically be same-day service. Our Grooming Department typically has appointments 9am – 4pm daily.

* Prices depends on breed

 

Facility Questions

Do you have separate areas for small, medium and large dogs?

Yes.  We have separate play groups based on size/temperament.

Is your facility indoor or outdoor?

Indoors and out! We have a temperature-controlled facility along with multiple outdoor porch areas with turf for the pups to play and potty.

What sets you apart from the other kennels in the area?

 We have a state of the art facility built specifically for this purpose in 2019. We have 40 Cameras in the building for the management team and owners to be able to review should anything and watch back play sessions. In order to provide care for your pup 24/7, we have a staff member that lives onsite at the facility.

Do you provide dog treats?

Treats are provided in the daycare rooms and in day school. They are used for rewarding good behavior and training activities. 

 

How often do you provide water?

Continuously. Our water in the playrooms is changed every hour of the day.

Do you have a nap time?

We have short periods of rest for all dogs in order to keep the dogs from becoming over stimulated in the rooms.

Do you provide pick up and drop off service?

Not at the present time but we do partner with Meg’s Loving Pet Care who has a Pet Taxi service. They can be reached at Megslovingpetccare@aol.com